Reimbursement Policy
1. Refund Eligibility
To qualify for a refund, the following conditions must be met:
- The item must be returned within 30 days of receiving your order.
- The item must be in its original condition, unworn or unused, with tags, and in its original packaging.
- A receipt or proof of purchase is required.
Non-Refundable Items
Certain items cannot be refunded, including:
- Gift cards
- Sale items or discounted merchandise
- Personalized or custom-made items
2. How to Request a Refund
To initiate a refund:
- Contact us at [hello@zorene.com] with your order details and reason for the refund request.
- Our team will review your request and, if approved, provide you with return instructions and a shipping label.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Note: Items sent back without prior authorization will not be eligible for a refund.
3. Refund Process
Approved refunds will be processed as follows:
- Refunds will be issued to the original payment method.
- Allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
4. Damaged or Defective Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. Provide a description of the issue and include photos, if possible. We will arrange for a replacement or refund at no additional cost.
5. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
- Original shipping fees are non-refundable.
6. Contact Information
If you have any questions about our refund policy, please contact us at:
Email: [hello@zorene.com]